Information We May Collect

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We may collect information that you voluntarily provide, including:

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• Your name, telephone number, email address, mailing address, and date of birth

• Appointment requests and scheduling information

• Information submitted through contact, consultation, intake, or service inquiry forms

• Communications you send to our clinic

• Payment and billing information

• Health-related information that you choose to provide

• Marketing and communication preferences

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We may also automatically collect certain technical information when you visit our website, such as:

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• Internet Protocol address

• Browser and device type

• Operating system

• Pages visited and time spent on the website

• Referring website or search source

• General geographic location

• Cookie and website-usage information

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How We Use Your Information

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We may use the information we collect to:

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• Respond to questions and service inquiries

• Schedule, confirm, and manage appointments

• Provide requested healthcare and wellness services

• Communicate about consultations, treatment, billing, and clinic operations

• Process payments and maintain business records

• Personalize and improve our website and services

• Send promotional communications when permitted and with your consent

• Maintain the security and functionality of our website

• Comply with legal, regulatory, licensing, and professional requirements

• Protect the rights, safety, and property of our patients, clinic, and others

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Health Information and HIPAA

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Information collected through our clinical intake, patient portal, telehealth platform, medical records system, or during treatment may constitute protected health information and may be governed by the Health Insurance Portability and Accountability Act of 1996 (“HIPAA”) and other applicable laws.

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Our use and disclosure of protected health information are addressed in our separate Notice of Privacy Practices. If this Privacy Policy conflicts with our Notice of Privacy Practices regarding protected health information, the Notice of Privacy Practices will control.

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Our general website is not intended for medical emergencies or urgent clinical communications. Please do not use ordinary website forms or unsecured email to submit highly sensitive medical information unless specifically instructed to do so through a secure method.

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Cookies and Similar Technologies

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Our website and service providers may use cookies, pixels, analytics tools, and similar technologies to operate the website, remember preferences, understand how visitors use the website, and improve performance.

You may be able to control cookies through your browser settings or a cookie-consent tool displayed on our website. Disabling cookies may affect the operation of certain website features.

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Appointment Scheduling and Third-Party Services

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We may use third-party providers to support appointment scheduling, website hosting, payment processing, analytics, email, text messaging, telehealth, electronic health records, and other clinic operations.

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When you use these services, your information may also be subject to the provider’s privacy policy and security practices. We provide third-party providers only with information reasonably necessary to perform services on our behalf or as otherwise permitted by law.

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Our website may contain links to other websites. We are not responsible for the privacy, content, or security practices of websites that we do not operate.

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Text Messages and Email Communications

If you provide your telephone number or email address, we may contact you regarding appointments, service inquiries, clinic updates, or other matters you have authorized.

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Text messages and ordinary email may not always be secure. Message and data rates may apply. Message frequency may vary. You may opt out of promotional text messages by replying STOP and may opt out of promotional emails by using the unsubscribe link provided in the message. Opting out of promotional communications will not prevent us from sending necessary appointment, service, billing, or administrative communications when permitted by law.

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We do not sell or share mobile telephone numbers, text-message consent, or SMS opt-in information with third parties for their independent marketing purposes.

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How We May Disclose Information

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We may disclose information:

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• To employees, contractors, and healthcare professionals who require it to perform their duties

• To service providers that support our website and clinic operations

• To process transactions or provide services you request

• When you authorize or direct us to make a disclosure

• To comply with a law, regulation, subpoena, court order, or governmental request

• To protect the rights, property, health, or safety of our clinic, patients, or others

• In connection with a merger, acquisition, restructuring, financing, or transfer of clinic assets

• As otherwise permitted or required by applicable law

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We do not sell personal information for monetary payment. If our data practices change, we will update this policy and provide any choices required by applicable law.​

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Data Security

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We use reasonable administrative, technical, and physical safeguards designed to protect personal information. However, no website, electronic transmission, or storage system can be guaranteed to be completely secure. You provide information electronically at your own risk.

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Data Retention

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We retain personal information for as long as reasonably necessary to provide services, maintain appropriate business and clinical records, comply with legal and regulatory requirements, resolve disputes, and enforce agreements. Medical records may be retained for periods required by applicable healthcare laws and professional standards.

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Your Privacy Choices

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Depending on where you live and which laws apply, you may have the right to:

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• Request information about the personal information we maintain about you

• Request access to or correction of certain personal information

• Request deletion of certain personal information

• Withdraw consent when processing is based on consent

• Opt out of certain marketing communications

• Request information about certain disclosures

• Exercise applicable rights without unlawful discrimination

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These rights may be subject to identity verification and legal exceptions. Certain requests involving protected health information must be handled under our Notice of Privacy Practices and applicable healthcare laws.

To submit a privacy request, contact us using the information provided below.

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California Privacy Rights

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California residents may have additional rights under the California Consumer Privacy Act, as amended by the California Privacy Rights Act, if those laws apply to our organization and the information involved. These may include rights to know, access, correct, or delete personal information and to opt out of certain sales or sharing.

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Some medical information and other information maintained by healthcare providers may be exempt from some state consumer-privacy requirements. We will evaluate each request under the laws applicable to the information and our organization.

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We will not unlawfully discriminate against you for exercising an applicable privacy right.

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Children’s Privacy

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Our website and services are intended for adults and are not directed toward children under 13. We do not knowingly collect personal information online directly from children under 13 without appropriate authorization. If you believe a child has provided personal information through our website, please contact us.

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Medical Disclaimer

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The content on this website is provided for general informational purposes and is not a substitute for professional medical advice, diagnosis, or treatment. Submitting a form or communicating with us through the website does not, by itself, establish a provider-patient relationship.

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If you are experiencing a medical emergency, call 911 or seek immediate emergency care.

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Changes to This Privacy Policy

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We may revise this Privacy Policy periodically to reflect changes in our services, technology, legal obligations, or privacy practices. The updated version will be posted on this page with a revised effective date. Your continued use of the website after changes are posted indicates your acknowledgment of the updated policy.

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Contact Us

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If you have questions about this Privacy Policy or wish to submit a privacy request, please contact:

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Renew Health & Wellness Clinic
895 West Valley Boulevard, Suite B
Colton, California
Email: info@renewhealthwellnessmd.org
Telephone: (877) 473-6358
Website: www.renewhealthwellnessmd.org​​